Last updated: 13 September 2026
Reverie Bespoke Jewellery handles high-value jewellery and natural gemstones through a careful private-order process. This policy explains how deposits, cancellations, refunds, returns and remedies are managed.
This policy does not limit your rights under Australian Consumer Law.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. If a product or service does not meet a consumer guarantee, you may be entitled to a remedy such as repair, replacement, refund, cancellation or compensation depending on the circumstances.
Change Of Mind
We are not generally required to provide a refund or cancellation for change of mind, incorrect selection or a change in personal preference. If we choose to offer a goodwill solution, it will be assessed case by case.
Bespoke And Made-To-Order Pieces
Bespoke jewellery is created for an individual client. Cancellation or change-of-mind return may not be available once sourcing, design, wax modelling, production, setting, repair, resizing or other order-specific work has begun.
Non-refundable costs may include gemstone sourcing, custom design, CAD or wax modelling, stone reservation, bench work, setting, resizing, administration and other order-specific work already completed or committed. This does not affect your Australian Consumer Law rights if goods or services fail to meet a consumer guarantee.
Catalogue Jewellery: Payment & Dispatch目录珠宝：付款与发货
Confirm the selected specifications and the final itemised price before payment. Catalogue reference prices are not a statement of local stock.付款前请确认所选规格及最终明细价格。目录参考价格不代表本地现货。
For studio collection, the deposit is 10% of the confirmed order price. The remaining 90% is payable when the piece arrives at the studio, before it is collected.到店取货订单的定金为已确认订单价格的 10%。商品到店后，提货前支付剩余 90% 尾款。
For online delivery, the confirmed order is paid in full. Dispatch is within 15 business days after payment and confirmation of specifications, except where force majeure causes a delay. Dispatch time does not include carrier transit time. These arrangements do not limit Australian Consumer Law rights.线上配送订单支付已确认订单的全款。付款并确认规格后 15 个工作日内发货，特殊不可抗力因素造成的延误除外。发货时间不包含承运商运输时间；这些安排不限制您根据《澳大利亚消费者法》享有的权利。
Deposits
Deposits are used to begin or secure work on a confirmed order. If you cancel before any material work or sourcing commitment has begun, we may refund the deposit less reasonable costs already incurred.
If sourcing, design, production or other order-specific work has begun, some or all of the deposit may be retained to cover work performed and costs incurred.
Faults Or Problems
If you believe an item has a fault, does not match the agreed description or has not been supplied as agreed, contact us promptly with your order details and photographs where possible.
We may need to inspect the piece before confirming the appropriate remedy. Remedies may include repair, replacement, refund, cancellation or another solution depending on the issue and Australian Consumer Law requirements.
Repairs, Resizing And Wear
Jewellery is delicate and may require care and maintenance over time. Normal wear, accidental damage, impact, chemical exposure, loss, misuse or unauthorised third-party work may not be treated as a fault.
Repair and resizing requests are assessed individually. We will explain available options, expected costs and timing before work begins.
Pickup, Delivery And Returns
If an item needs to be returned for inspection, please contact us first. Do not send high-value jewellery without written return instructions. Depending on the item, insured delivery, signature handling or studio appointment may be required.
Contact
For refund, return, repair or warranty questions, contact Reverie Bespoke Jewellery at info@reveriejewellery.com.au or visit the Camberwell studio by appointment.